Research and analytical laboratories rely on highly proprietary equipment, with only the OEM authorized to access software and service all aspects of the equipment. This generally limits service options and forces laboratories to issue multiple agreements to respective manufacturers with varying processes and workflows, and inconsistent expiration dates. Within procurement, this creates single-source acquisitions that are difficult to compete and validate for cost reasonableness. Cenmed offers a dynamic solution that leverages only qualified manufacturer technicians across multiple proprietary equipment types under a single agreement to optimize service request workflows and significantly reduce maintenance costs.
With hundreds of qualified providers capable of servicing a broad range of healthcare equipment, Cenmed expands its clients’ resources and capabilities by utilizing its vast vendor network. Cenmed takes this further than the rest by truly partnering with hospital in-house biomedical engineering teams as an extension of its vendor network. Cenmed understands the value provided by in-house biomedical engineering teams and promotes ongoing training and service capabilities while utilizing manufacturers and certified ISO providers to bridge the gap. This multifaceted service approach significantly reduces downtime and service costs while optimizing technician redundancies. From general X-ray to MRI and radiation oncology, Cenmed’s EMMS provides a truly comprehensive maintenance management solution.
As a GSA and Department of Defense federal contractor, Cenmed supports a broad range of equipment types in healthcare, laboratory, government, and university environments. For clients with multiple facilities, our solution mitigates the risk of limited or regional technician availability. With an expansive provider network, Cenmed covers equipment from mass spectrometers for the Food and Drug Administration and X-ray screening systems for the Department of Homeland Security to CT scanners for the Department of Defense. We also cover information technology systems for state and local governments. Cenmed leverages its expertise as an OEM distributor and multivendor maintenance manager to render responsive service and support.
Our EMMS combines coverage of existing service contracts into one manageable agreement, saving customers time and money. We enhance traditional service agreements by standardizing service delivery across a broad range of equipment types while incorporating OEM and ISO technicians under a single agreement.